Welcome to ITSAMiSTRY

Delivering ITIL based Service Management solutions

A major sector of ITSAMiSTRY specialises in delivering ITIL based Service Management solutions using technologies provided by BMC Software. With over 10 years of BMC Remedy experience IAM aim to provide cost effective business and technical solutions to companies within commercial and government sectors.

As well as providing IT consulting services, IAM provides creative & web services for businesses all over the world, making our clients and users click with excitement! IAM provides services for digital, branding, advertising and marketing.

Services

Services

Our focus is to provide professional services ITIL based consulting around the key Service Management processes and aligning it with the BMC Remedy product set.
Solutions

Solutions

We specialise primarily in the following BMC products, click to find out more!

Our focus is to provide professional services in:

  • ITIL based consulting around the key Service Management processes and aligning it with the BMC Remedy product set.
  • Design, architect and implement BMC Remedy solutions in a virtualized and resilient environment
  • Integration of BMC Remedy with crucial business critical systems using various SOA, API and database techniques.
  • Bespoke application design and development on the BMC Remedy AR System

Other areas of expertise include:

  • IT Technical support on Windows and Unix O/S
  • Application design and development in the following programming languages: Java, C, C++, PL/SQL, Perl, XML.
  • Deployment of Oracle and Microsoft SQL Server databases
  • Virtualised environments using VMware products

We specialise primarily in the following BMC products:

  • BMC Atrium CMDB
  • BMC Remedy IT Service Management Suite (Incident, Problem, Change and Asset Management)
  • BMC Service Request Management
  • BMC Service Level Management
  • BMC Knowledge Management
  • BMC Analytics
  • BMC Dashboards

Other products which we have worked with and have an awareness of are:

  • BMC Impact Solutions
  • BMC ProactiveNet Performance Management
  • Business Objects Enterprise
  • IBM Tivoli Netcool/Impact
  • IBM Tivoli Identity Manager / Tivoli Access Manager
  • IBM Tivoli Business Service Manager
  • IBM Tivoli Application Dependency Discovery Manager
  • Seamless Technologies – IBM TADDM to BMC Atrium CMDB Connector

Any questions? Please contact
Vikash Mistry

Email: vik@itsamistry.com / Phone: +44 (0)7813 335463
or fill in the form below
  1. Name *
    * Please enter your name
  2. Email *
    * Please enter a valid email address
  3. Message *
    * Please enter message